Our work
We implemented a highly customisable and secure system for assisting disabled individuals with their transportation needs - ensuring data protection, user verification and easy document upload is included as standard.
A modern the grant application platform
A mobile-optimised application platform to handle the grant application process which could integrate with outdated internal CRM and data storage systems during a multi-phase technology transformation. Optimising the user journey through the enablement of self-service functionalities like document uploads and application updates has been crucial to its success.
For the first time beneficiaries are able to self-manage their applications in a dedicated personal portal
Features of Apply Online
- A highly customisable and secure grant application system for assisting disabled individuals with transportation needs. Key features include:
- Streamlined application process with document submission and real-time status updates
- Fully CMS-driven for easy adaptation to user feedback and new requirements
- Efficient and user-friendly experience for applicants and staff, with AA WCAG accreditation
- Rigorous security measures for managing personal and sensitive data
- Integration with legacy systems via a custom RESTful WebAPI
- Designed for seamless adaptation to evolving technology without core rewrites
The system ensures data protection, user verification, and reliable communication with outdated systems, ensuring message integrity and fault tolerance.
We didn’t like it when we were told there was no quick fix, but realised that the Initials team were right and I wouldn’t trust anyone else with our digital platform”
You may also like...
-
The Gap Partnership
UX/UI design, build and supportHow we created a modern digital presence to reflect The Gap Partnership’s evolution.View The Gap Partnership UX/UI design, build and support case study -
The Negotiation Society
UX/UI design, build and supportHow we pioneered a life-changing loyalty scheme for industry world leaders.View The Negotiation Society UX/UI design, build and support case study
